Paradym boundaries & our terms of relationship with you 

The Guided Process has the potential to improve your emotional health and wellbeing – by a lot. 

But to work it requires a clear set of boundaries, so before you begin it’s important to establish these. Boundaries and clarity on what is involved in the Guided Process can ensure you know what to expect from us.

Being part of the Paradym Guided Process means you’re OK with the boundaries of this relationship, as well as our privacy policy and our terms and conditions.

1. The Paradym Process isn’t a mental health crisis service

We’re not an immediate crisis response service, and we don’t employ staff to be on call at all hours. If you’re in the UK and you’re having an emotional or mental health crisis, please call NHS 111 for non-emergency advice. If you think you might harm yourself or someone else, please call the Samaritans on 116 123, ring 999 or go straight to A&E. If you are having suicidal thoughts please contact the Samaritans on 116 123. For information on non-UK, international mental health crisis services, please head to this page.

2. Paradym isn’t a replacement for medical treatment

The Paradym Process aims to boost your emotional wellbeing and gain an in-depth understanding of why you feel the way you do. If you need support with a mental health disorder, such as depression or anxiety, you need to seek help from a professional.

3. The Paradm Process is confidential within legal & ethical limits

It’s the law: our therapists need to contact the emergency services if they believe you might hurt yourself or someone else.

What you discuss during the Paradym Process is confidential and your personal information won’t be shared. However, if it appears that you or someone else might be at risk of serious harm, our therapists will need to inform their supervisor and work out how to support you appropriately.

If your therapist is worried about you due to a mental health issue or continued absences, they’ll get in touch with you in the way you said you were happy to be contacted. This information wouldn’t be shared with anyone else. 

4. Paradym respects your privacy

Paradym takes the privacy and security of your data very seriously. We’re GDPR compliant. We collect data, but remove personally identifiable information and store it securely for the purposes of research. 

All of our therapists are insured, and practice under UK law. If you’re based in a different country, any legal action would have to be raised in a UK court. Obviously, we hope it will never get to this.

If you’re not sure about something, have any questions, or would like to give us feedback, just drop us an email 

If you wish to raise a concern or complaint about a therapist or the service, please email privately and securely. We’ll begin a full investigation for any report sent to this email address.

5. Paradym and your peers need you to cancel on time

Communication is vital. The sessions are held for the whole group at a regular time. If you miss a session we’re unable to provide you with another session for that week: you’ll just join the next upcoming session. 

If you know in advance that you are unable to attend a session, please let the therapist know ahead of time so that the session is not waiting for you and wasting time. We appreciate it.

6. Come to the sessions prepared

It can be frustrating for all participants if someone’s internet connection is slow and there are noises in the background. Please attend the virtual sessions in a place where you can speak without fear of being overheard or interrupted.

You’re also responsible for letting those around you know that you don’t want to be interrupted during your therapy session.

If you have any questions about the Guided Process feel free to email